Privacy Policy

1. Introduction

Togglewise ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feature flag management platform, website, and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and organization details. If you sign up through SSO, we receive information from your identity provider.

Usage Data

We collect information about how you use our services, including feature flag configurations, API calls, and platform interactions.

Technical Data

We automatically collect certain technical information including IP addresses, browser type, device information, and cookies.

Payment Information

If you make a purchase, our third-party payment processors collect payment card information. We do not store complete credit card numbers on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service
• To process transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues, fraud, and security incidents
• To comply with legal obligations and enforce our terms
• To communicate with you about products, services, and events (with your consent where required)

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Service. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with our Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third parties who assist in operating our platform (hosting, payment processing, analytics)
• Professional Advisors: Lawyers, accountants, and auditors as necessary
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
• With Your Consent: When you have given us explicit permission
• To Protect Rights: To enforce our terms, protect our rights, privacy, safety, or property

Our Third-Party Service Providers (Subprocessors)

We engage the following categories of third-party service providers who may process your data on our behalf:

• Cloud Infrastructure Providers: Hosting, storage, and computing services
• Payment Processors: Subscription billing and payment handling
• Analytics Providers: Service usage analysis and improvement
• Communication Services: Email delivery and notifications
• Customer Support Tools: Help desk and ticket management

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption at rest and in transit, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Usage Logs: Retained for up to 12 months
• Billing Records: Retained for 7 years as required by law
• Support Correspondence: Retained for up to 3 years

You may request deletion of your data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise your rights, contact us at [email protected].

10. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

12. Third-Party Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

13. Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals or mechanisms. If a standard for online tracking is adopted that we must follow, we will inform you about that practice in a revised version of this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as email notification). Your continued use of the Service after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]