Togglewise

Cancellation & Refund Policy

Last updated: December 2025

1. Overview

At Togglewise, we want you to be completely satisfied with our service. This policy outlines our approach to subscription cancellations and refunds. We aim to be fair, transparent, and customer-friendly in all billing matters.

2. Free Trial

We offer a free trial period for new accounts:

  • No credit card is required to start your free trial
  • You can cancel at any time during the trial without any charge
  • Your trial ends automatically if you do not subscribe to a paid plan
  • All your data will be retained for 30 days after trial expiration

3. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through your account settings:

  1. Log in to your Togglewise account
  2. Navigate to Settings → Billing
  3. Click on Cancel Subscription
  4. Confirm your cancellation

Alternatively, you can email us at [email protected] to request cancellation.

What Happens When You Cancel

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for the next billing cycle
  • You retain full access to all features until your subscription expires
  • Your data will be retained for 30 days after subscription ends
  • You can reactivate your subscription at any time before data deletion

4. Refund Policy

Monthly Subscriptions

  • Within 7 days of first payment: Full refund available upon request
  • After 7 days: No refunds for the current billing period, but you retain access until the period ends

Annual Subscriptions

  • Within 14 days of payment: Full refund available upon request
  • After 14 days: No refunds, but you retain access for the full year

Service Issues

If you experience significant service issues (e.g., extended downtime exceeding 24 hours, critical bugs preventing use), we will provide pro-rated credits or refunds at our discretion. Please contact us with details of the issue.

5. How to Request a Refund

To request a refund, please email us at [email protected] with:

  • Your account email address
  • The reason for your refund request
  • Your order/invoice number (if available)

We will review your request and respond within 2-3 business days.

6. Refund Processing

Once a refund is approved:

  • Refunds will be credited to your original payment method
  • Processing time is typically 5-10 business days
  • Bank processing times may vary; please allow additional time for the refund to appear
  • You will receive an email confirmation when the refund is processed

7. Non-Refundable Items

The following are not eligible for refunds:

  • Custom enterprise development or integration work
  • Usage overages beyond plan limits
  • Subscriptions cancelled outside the refund eligibility window
  • Accounts terminated due to Terms of Service violations

8. Plan Changes

When changing plans:

  • Upgrading: You will be charged the prorated difference immediately
  • Downgrading: The new rate applies at your next billing cycle
  • No refunds are provided for downgrades; you retain premium features until the current period ends

9. Data Retention After Cancellation

After your subscription ends:

  • Your data is retained for 30 days in a read-only state
  • You can export your data during this period
  • After 30 days, your data will be permanently deleted
  • Reactivating your subscription within 30 days restores full access

10. Contact Us

If you have any questions about our cancellation and refund policy, please contact us:

We are committed to resolving any billing concerns promptly and fairly.